Service and Maintenance

Life Threatening Emergencies

Housing Emergencies

Communication & Technical Support

House Maintenance Needs

Examples –

· Fire

· Medical Emergency

· Poisoning of any sort

· Domestic Dispute

· Break-in / Robbery

·  Any other issue that comprises your immediate safety         

Examples –

· Fire or flooding

· Heating/cooling systems not working in extreme climate conditions

· Electricity shorts

· No water

· Blocked pipes

· Clogged toilets

· Lock-out / Misplaced / lost keys

Examples –

· Phone not working

· Cable T.V. not  working

· Internet – intermittent, slow or loss of service

Examples –

· Faulty Kitchen or other electrical appliances

· Blocked drains, leaks, dripping taps

· Damp walls

· Mildew / Mold building up in bathrooms

· Broken locks

· Heating/cooling systems not working in moderate climate conditions

· Fumigation

What should I do? Dial

· 100 – Police

· 102 – Fire dept.

· 101 – Ambulance

· National Poisons Information Centre:

04-8542222 24/7

What should I do?

Contact your landlord and report the problem immediately.

It is his responsibility to coordinate repairs with the service provider.

What should I do?

Contact Technical Support according to the information provided upon check-in.

What should I do?

Contact your landlord and he will coordinate with the service provider to resolve the issue.

Most general issues are handled within 48hrs, subject to availability of the technician/ repairman/handyman.